Privacy Policy

1. Information We Collect

TrustBill collects information you provide directly to us, such as when you create an account, use our services, or communicate with us. This may include:

• Account information (name, email address, company details)
• Tax Registration Numbers (TRNs)
• Invoice and financial data
• Payment information (processed securely through Stripe)
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud

3. Cookies and Tracking Technologies

TrustBill uses cookies and similar technologies (such as local storage and analytics tags) to keep you signed in, remember your preferences, and understand how the site is used. You can control non-essential cookies through the consent banner shown on your first visit, or by adjusting your browser settings.

• Strictly necessary cookies for authentication and security
• Preference cookies for language and locale
• Analytics cookies to measure product usage (only after consent)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Restricted access to personal data

5. Data Residency

TrustBill is committed to data residency within the United Arab Emirates. Your data is stored and processed in compliance with UAE data protection regulations, including Federal Law No. 45 of 2021 on the Protection of Personal Data.

6. International Data Transfers

Some of our service providers (such as payment processing and infrastructure monitoring) may process limited data outside the UAE. When this happens, we require those providers to apply safeguards consistent with UAE data protection law and only transfer the minimum data necessary to provide the service.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Invoice and tax-related records are retained for the period required under UAE Federal Tax Authority regulations, after which data is securely deleted or anonymized unless a longer retention period is required by law.

8. Sharing Your Information

We may share your information with:

• Government authorities as required by law (e.g., Federal Tax Authority for e-invoicing)
• Service providers who perform services on our behalf (e.g., payment processors, ASP partners)
• Your authorized consultants or accountants when you grant access

We do not sell your personal data to third parties for their marketing purposes.

9. Children's Privacy

TrustBill is a business tool intended for use by adults acting on behalf of a company. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Your Rights

Under UAE law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to processing of your personal data
• Withdraw consent where processing is based on consent

11. Account Deletion

You may request deletion of your account and associated personal data at any time by contacting us at the email below. We will process eligible deletion requests within 30 days, subject to any records we are legally required to retain (such as tax and invoicing records under UAE law).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or an in-app notice, and the "Last updated" date at the top of this page will reflect the most recent revision.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: